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Technical Assistance Service

Nikel ERP helpdesk management. Automate pending parts of projects, get digital customer signature, request and close projects with your customers.

See modules

Services offered:

  • Call management. On-line and/or by application information of previous parts and machines sold to the customer.

  • Assignment of projects to technicians. Spare parts in house or at the customer's facilities. Cost control fully incorporated into spare parts.

  • Integration of the warranty with the rest of the modules. The warranty is generated at the time of invoicing the customer.

  • Management of all types of contracts by customer and machine: contract for materials, hours, displacements, spare parts, etc. Access to the status of contracts in real time and at the moment of opening the report and/or closing it.

  • It incorporates a complete spare parts planning system for distributing workloads among technicians and meeting delivery deadlines.

  • Web service for online transmission of the report. Generation of the billable delivery note and execution of the necessary stock operations.

Do you need to implement a SAT module with Nikel ERP?

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