Technical Assistance Service
Nikel ERP helpdesk management. Automate pending parts of projects, get the customer's digital signature, requests and close projects with your customers.
Call management. Information online and/or by application of previous parts and machines sold to the customer.
Assignment of parts to technicians. Parts in-house or at customers' premises. Control of expenses fully incorporated to the parts.
Warranty integration with the rest of the modules. The warranty is generated at the time of invoicing the customer.
Management of all types of contracts by customer and machine: contract for materials, hours, travel, spare parts, etc... Access to the situation of the contracts in real time and at the moment of opening the report and/or closing it.
Incorporates a complete parts planning system for the distribution of workloads between technicians and compliance with delivery deadlines.
Web Service for online transmission of the report. Generation of the billable delivery note and execution of the necessary stock operations.